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36 situations where SMS messages are the better choice over email, social media or letters

From quick check-ins to important reminders, SMS messages have taken a unique place in our modern communications. While e-mails, social media and traditional letters all have their own advantages, there are times when a simple SMS proves to be the most…

Spryng’s eco-friendly approach: Reducing carbon footprints with SMS

Sustainability has become increasingly crucial in today’s day and age. Earth is our shared home and we must protect it. Terms like “eco-friendly,” “environmentally conscious,” and “sustainable” are popping up more frequently on product labels and in corporate guidelines. While many…

Psychology behind SMS marketing: Why is SMS so effective?

SMS marketing is a highly powerful marketing tactic because of the highly addictive dopamine it activates in our brains, resulting in its incredible 98% open rate. People receive so many messages everyday on platforms like Messenger, WhatsApp, Snapchat. On top of…

What topics do consumers contact companies with?

In the world of customer service, a familiar saying resounds:  “There is no such thing as stupid questions.” This sentence, often said sincerely, emphasizes the importance of encouraging individuals to engage with curiosity. It promotes the idea that all questions hold value,…

Global research unveils: how often do consumers contact businesses?

In our fast-paced and interconnected world, understanding consumer needs and behaviors is a fundamental element of effective communication and business strategy. To shed light on this critical aspect, Spryng and Commify embarked on an extensive survey, asking thousands of consumers worldwide…

The global consumer connection: exploring the most contacted sectors worldwide

In an age defined by technological developments and global shifts, the dynamics of communication between consumers and business interactions are transforming rapidly and significantly. To have an elaborate view on how the landscape of business communication is changing, Spryng and Commify…

Mobility provider Valckenier: high ambitions but close to the customer using SMS

Over the years, Valckenier has rapidly grown from Renault garage to one of the best-known mobility providers with several branches in Flanders, Belgium. At Valckenier you can buy, share, rent, and sell/buy used cars. Valckenier also has a specialised bodywork department…

83 percent of consumers want to receive Black Friday deals at least 2 weeks in advance

Research: effectively reaching consumers before Black Fridayand Cyber Monday The battle for the Black Friday consumer is about to begin. Almost all retailers are competing for the same shopping consumer in a single day. Messaging provider Spryng surveyed consumer budgets, when…

Using SMS to communicate with customers?

Spryng explains why SMS is a very effective and safe communication tool that is being used by more and more organisations as a permanent part of their communication strategy to optimise processes, save costs, and increase customer loyalty. At Spryng, we…